Refund policy

At Nikshoes, customer satisfaction is our top priority. We want you to feel confident with every purchase. If you are not completely satisfied, we are here to help you sort it out smoothly.

💡 Quick Summary for Peace of Mind:

Cancellations: 100% Free before the order is fulfilled.
Return Window: 14 Days from delivery.
Restocking Fee: $0.00 (Absolutely Free).
Damaged/Wrong Items: 100% Free return shipping.

🛑 1. Order Cancellation Policy

We process orders quickly to ensure fast delivery. You can cancel your order for a full refund at any time before it has been fulfilled (shipped).

Before Fulfillment: If you change your mind or need to update your shipping information, please email us immediately at support@nikshoes.shop with your order number. We will cancel it and issue a 100% refund instantly.
After Fulfillment: Once an order status is marked as "Fulfilled" or a tracking number has been generated, it cannot be canceled or modified. In this case, you will need to wait until the package arrives and then initiate a standard return within our 14-day window.

📅 2. 14-Day Return Window

We offer a 14-day return policy, which means you have exactly 14 days after receiving your item to request a return. We cannot accept return requests after this 14-day period.

To be eligible for a return, your item must be:

In the same condition that you received it.
Unworn, unwashed, and unused.
With all original tags still attached.
In its original packaging.

✉️ 3. How to Initiate a Return

Starting a return with us is quick and simple:

Contact our support team at support@nikshoes.shop with your order number and photos of the item. If your return is accepted, we will send you a confirmation along with clear instructions on how and where to send your package.

Note: Items sent back to us without first requesting a return will not be accepted.

💰 4. Return Shipping Fees & Costs

Defective, Damaged, or Wrong Items: Nikshoes covers 100% of the return shipping costs and will provide you with a prepaid shipping label.
Customer Remorse (Change of Mind): If you wish to return an item due to a change of mind, ordering the wrong size, or color preference, the customer will be responsible for paying the return shipping costs.

❌ 5. Restocking Fees

Nikshoes charges $0.00 restocking fees. There are absolutely no hidden handling fees or administrative costs for processing your returns.

🔍 6. Damaged or Defective Issues

Please inspect your order as soon as it arrives. If you notice any issues (damaged, defective, or incorrect item), contact us within 24–48 hours of delivery so we can make it right immediately.

🔄 7. Exchanges

The fastest way to ensure you get exactly what you want is to return the item you have. Once the return is accepted, you can simply make a separate purchase for the new item or size.

💳 8. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved: Your refund will be automatically processed and credited back to your original payment method within 10 business days.

Please note: It may take some additional time for your bank or credit card company to officially post the refund.

🏢 9. Contact Our Support Team

If you have any questions regarding cancellations, returns, refunds, or exchanges, please reach out to us directly:

Business Name: Nikshoes
Address: 1715 Nelson Ave, Bronx, NY 10453, United States
Phone: +1 (347) 377-0679
Email: support@nikshoes.shop